Privacy Policy

Protecting Customer information and data is always a top priority for us; therefore, we only use names and certain information related to transactions between us and our Customers in specific cases outlined in this Privacy Policy. We only retain Customer information when required by law or for the purposes for which it was collected.
Customers may visit the website https://lotus.goldenlotushotel.vn/ without providing any personal information.
If you have any questions or feedback regarding this Privacy Policy, please send an email to sm.lotus@goldenlotushotel.vn. We are always ready to listen to your feedback.

PURPOSE AND SCOPE OF PERSONAL INFORMATION COLLECTION
We are committed to protecting customers’ personal information in accordance with legal regulations:

• Purpose of collection: To facilitate order processing, provide customer service, and enhance the service experience.
• Information collected: Full name, phone number, email address, shipping address, and account information (if applicable).
• Parties with access to the information:
  • The company’s customer service department.
  • Shipping carriers (only provided with name, phone number, and delivery address).
  • Other third parties (if any), e.g., payment gateways, which are only granted access when the customer uses their services.
• Tools for customers to manage their data:
  • Log in to your account to view/edit personal information.
  • Contact us at sm.lotus@goldenlotushotel.vn or +84 236 655 8888 to request assistance with editing.
• Resolving complaints:
  • If customers discover that their information is being used for unauthorized purposes, please report it via our hotline: +84 236 655 8888 or email: sm.lotus@goldenlotushotel.vn.
  • We will process the request within a maximum of 7 business days.
• This policy is clearly disclosed prior to or at the time of information collection.

SCOPE OF INFORMATION USE
The information above will be used for one or all of the following purposes:
Providing services and information through our website as requested by the customer.
Notifying customers about company activities, providing information related to services, and supporting customers.
Using the information provided by the Customer to support customer management, identify user demographics to customize the website to best suit the Customer.
We will use the Customer’s personal information to send promotional/marketing offers.

INFORMATION RETENTION PERIOD
Personal information provided by customers on our internal systems during the provision of services to customers will be retained until the purpose of collection is fulfilled or until the customer requests the deletion of the information provided.

PERSONS OR ORGANIZATIONS THAT MAY ACCESS SUCH INFORMATION
The information collected from members will be accessed by the management team, customers, and relevant authorities upon request.

ADDRESS OF THE ENTITY COLLECTING AND MANAGING PERSONAL INFORMATION
Company Name: CAT LAM SERVICE AND TOURISM JOINT STOCK COMPANY
Tax ID: 0402008062 • Date of Establishment: October 22, 2019
Headquarters Address: 200 Tran Bach Dang Street, My An Ward, Ngu Hanh Son District, Da Nang City, Vietnam.
Email: sm.lotus@goldenlotushotel.vn
Hotline: +84 236 655 8888

METHODS AND TOOLS FOR CONSUMERS TO ACCESS AND MODIFY THEIR PERSONAL DATA ON THE E-COMMERCE SYSTEMOF THE INFORMATION COLLECTING ENTITY

• Customers have the right to review, update, modify, or delete their personal information by contacting the website administration to perform these actions.
• Customers have the right to submit complaints regarding data privacy; please contact the website’s administration team. Upon receiving such feedback, we will verify the information; if the customer’s report is confirmed to be accurate, we will take appropriate corrective actions based on the severity of the issue.

PROCEDURE FOR RECEIVING AND RESOLVING COMPLAINTS RELATED TO CUSTOMER PERSONAL INFORMATION

• We are committed to strictly protecting customers’ personal information in accordance with our personal information protection policy. The collection and use of each customer’s information are only conducted with the customer’s consent, except in cases where the law provides otherwise.
• We will not use, transfer, provide, or disclose customers’ personal information to any third party without the customer’s prior consent.
• In the event that the server storing customer information is hacked, resulting in the loss of customer personal data, we will be responsible for reporting the incident to the competent authorities for timely investigation and resolution, and for notifying the customer.
• We ensure the absolute security of all customers’ online transaction information, including accounting invoices and digital documents.
• The Management Board requires individuals to provide complete and relevant personal information when registering or making a purchase, such as: full name, contact address, email, phone number, etc., and assumes legal responsibility for the accuracy of such information. The Management Board shall not be liable for, nor address, any complaints related to the member’s rights if it is determined that all personal information provided by the member during initial registration is inaccurate.
• If a member discovers that their personal information has been used for purposes or in a scope beyond what was previously notified, they may provide relevant information and evidence regarding this matter to the following address:
• CAT LAM SERVICE AND TOURISM JOINT STOCK COMPANY
• Address: 200 Tran Bach Dang Street, My An Ward, Ngu Hanh Son District, Da Nang City, Vietnam
• Email: sm.lotus@goldenlotushotel.vn
• Hotline: 0981254039