CANCELLATION POLICY
Cancellation policies vary depending on the booking date and rate type. The following is the standard cancellation policy, which applies when no specific cancellation policy is mentioned in the booking confirmation or on the online booking page.
If a guest cancels the reservation at least 14 days prior to the scheduled check-in date, the full amount paid for the booking will be refunded.
If the Guest cancels the reservation within 14 days of the scheduled check-in date, we will charge a cancellation fee equal to the full room rate.
In the event of a no-show (the Guest books a room but does not arrive), we will charge a cancellation fee equal to the full room rate.

MONEY-BACK GUARANTEE POLICY
If the Guest has paid the deposit and the full room rate but must cancel the trip due to unforeseen circumstances, we will consider refunding the amount to the Guest. Refunds will be subject to the specific terms of each booking. Our staff will officially notify the Guest of the refund via email.
The refund processing time is within 21–30 business days, depending on the bank.
Refund method: refund to the provided bank account or the card used for payment.
Refund fees: free of charge.
*Note:
We reserve the right to change the terms or cancel this policy at any time without prior notice.
We are not liable for compensation for indirect, incidental, or consequential damages, changes in dates, room types, etc., or in cases of force majeure (natural disasters, war, etc.).